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Frequently Asked Questions

Shopping and Ordering

Where does QDDNY.com source its products?

We partner directly with many of the top retailers and other suppliers in the United States. Our technology platform makes it easy to offer excess, open box, customer returns, and salvage inventory directly to you!

Are prices on QDDNY.com negotiable?

Our goal is to provide competitive pricing on all available inventory. We don’t currently negotiate pricing with individual customers. However, we are confident that when you’re buying from us, you’re getting a great deal.

Do I need to create an account on QDDNY.com?

You do not need to register to browse the site. However, in order to buy from us, you must create a QDDNY account. This will also allow you to easily access past orders and pay for merchandise in the future.

Can I buy from QDDNY.com if my business is based outside of the United States?

Yes, any business can buy from QDDNY.com as long as you ship to a US-based shipping address (excluding Alaska, Hawaii, and Puerto Rico). If you plan to export items, you are responsible for ensuring they are eligible for export and that you comply with all applicable requirements. On limited occasions, certain partners prohibit shipment of items outside the United States. In such cases we will indicate any restrictions in the listing.

Is a resale certificate required?

QDDNY requests resale certificates from all customers. You will receive an email once your account has been approved.

Do I have to pay sales tax on my purchases?

You are responsible for any applicable sales taxes. QDDNY is required to collect sales tax in certain states, unless we have a copy of your reseller certificate. In states where we are not required to collect sales tax, however, you may still be responsible to that state for sales tax on your online purchases. For more information about your obligations, please visit your state’s taxing authority’s website or for more state-by-state information.

What payment methods does QDDNY.com accept?

We accept most major credit cards, PayPal, and PayPal Credit (formerly Bill Me Later). PayPal Credit provides you the flexibility to pay for purchases over time. To pay with PayPal Credit, select the PayPal option at checkout and choose PayPal Credit as your preferred method of payment. If you have never checked out with PayPal credit, you will have to go through a quick approval process.

Can I buy truckloads of inventory from QDDNY?

Yes, our QDDNY Enterprise Team is dedicated to building custom truckloads for high volume buyers. To learn more and contact one of our Enterprise sales representatives.

Is your checkout secure?

Yes, we use industry-standard SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe when it is transmitted during the checkout process.

Shipping

What are the dimensions of the lots?

Pallets measure approximately 48”x40”x42”. Pallets may also contain non-standard or oversized items. These items will be sealed and secured with shrink wrapping. Cases measure approximately 22”x18”x20”.

How much does shipping cost?

For cases, QDDNY charges a shipping fee depending on the size and weight of the case. For pallets, freight shipping costs are calculated based on the pallet’s weight, dimensions and distance from final delivery address. The final shipping cost per pallet will be reflected in your cart as you shop, as well as when you check out. Save on shipping for multi-pallet orders by purchasing 2-6 pallets from the same warehouse location.

How are my orders shipped?

Pallets are shipped via a third-party freight carrier. Once your order of a pallet is shipped, the shipping carrier will contact you to schedule delivery. You must respond before your order can be delivered. Cases are sent via ground shipping and may require a signature upon delivery.

Where does QDDNY ship?

We will ship to any street or mailing address in the United States.

Does QDDNY ship to residential addresses?

Yes, QDDNY ships to residential addresses. When you place an order, please just note whether or not your residence has a loading dock.

Can I arrange my own shipping?

No. We take care of all shipping arrangements, so that we can ship your order seamlessly and cost-effectively.

When will my order ship?

Most orders ship within 1-2 business days following order confirmation and payment. Pallets generally arrive within 5-10 business days. Cases generally arrive within 1-5 business days.

How can I check on the status of my order?

You can track all orders you place in My Orders, under My Account. We also include tracking links in shipping confirmation emails. Please note, it may take up to 48 hours after the order has shipped to be fully trackable.

What if there is an issue with my order upon delivery? Should I refuse the order?

If there is an issue with your delivery, please contact us within 24 hours and do not refuse the order, or else refusal charges will be applied. No refunds will be issued for orders refused at delivery or for failure to schedule delivery with our third-party freight carrier. If you ordered a pallet, please note any issues on the Bill of Lading (BOL) as well.

What should I do if any lots I receive have been tampered with or show visible damage?

If this happens, contact us within 24 hours. If you ordered a pallet, please document these issues on the shipment BOL, as well.

Why does calculated shipping apply just to pallets and not cases?

Pallets are shipped via freight carriers, whereas cases are shipped via ground

What is the shipping cost if my order contains both pallets and cases?

If you order a mix of both cases and pallets, your shipping charge will be a combination of 1) the pallet(s) calculated shipping cost and 2) the cost will vary depending on the size and weight per case.

How can I save on shipping fees for multi-pallet orders?

Customers purchasing 2-6 pallets from the same warehouse will save on shipping fees. Savings may vary depending on the pallet(s) weight and dimensions.

Returns and Disputes

What if I have an issue with the merchandise I receive?

We stand behind the accuracy of our manifests, both in terms of condition and composition. If there is a difference greater than 2%, please email us within 7 days of receiving your order. We will get back to you within 1-2 days with next steps. We aim to resolve all disputes efficiently and fairly

Can I return merchandise?

We cannot offer any returns or exchanges. If you have any issues with your order, please do reach out to our Customer Care team.

Conditions

What if I have an issue with the merchandise I receive?

QDDNY merchandise comes in a variety of conditions. Additionally, many of our retail partners may use different condition names for their excess and returned inventory. We want our buyers to be fully informed on what they’re buying before they purchase. Please read below for full explanations of the different conditions we offer.

New items can include overstock, excess, closeout merchandise and shelf pulls. These items have never been used and are fully functional. They come in original retail packaging, which may show signs of wear and/or contain stickers, such as price tags or markdowns.

Like New items are fully functional, and show signs of light use. Many items come in original packaging, though some may arrive in a bag and/or brown box. They generally contain all major accessories, though they may be missing manuals and/or supplementary accessories. These items may contain stickers, such as price tags or markdowns.

Uninspected Returns items that have been bought & returned, but the condition is unknown. Many of these items are working and come in original packaging; others will be non-functional and/or missing original packaging. Accessories may not be included, and sets may be incomplete.

Scratch & Dent items have been professionally inspected and found to have significant cosmetic issues and/or functionality defects. These items may be missing manuals, batteries, chargers or accessories, and they often do not ship in the original retail packaging.

Salvage items are not functional, have cosmetic defects, and will likely have stickers or other markings on them. Salvage items usually can only be used for parts. These items do not come with manuals, batteries, chargers and/or supplementary accessories.

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